telesales operator

As a telesales operator, you'll be working in a business or call centre, contacting potential customers by telephone. Your job is to try and persuade them to buy your company's services, or at least accept a trial. You may also carry out market research. Your working day is spent on the phone making outgoing calls based on a script. During each phone call, you're likely to: • Describe the product benefits and any special offers. • Give advice about how these may benefit customers personally. • Persuade customers to accept a trial period or a visit from a sales representative. • Gather and document information about the customer. • Enter your notes into a computer, including dates for follow up calls. The work is fast paced and intense, and you have only a short amount of time to build rapport with customers and explain the features and benefits of the product.